Last updated: 25 August 2026
Colombian Coffees PTY LTD (ABN [to be confirmed]) ("we", "us") operates colombiancoffees.com.au. This policy describes how we collect, use and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Order information: name, delivery and billing address, email, phone number, company (for trade enquiries) and the items you buy. Account information: email, name and order history if you create an account. Device information: IP address, browser, pages viewed and interactions, collected via cookies and similar technologies.
To fulfil orders and enquiries, to provide customer support, to screen for fraud, to operate and improve the site, and, only if you opt in, to send marketing emails you can unsubscribe from at any time.
We share information only with service providers who need it to run the store: our payment processor (we never see or store your full card number), Australia Post and courier partners to deliver your order, and analytics providers to understand site usage. Some providers may store data outside Australia. We do not sell or rent your personal information.
We use cookies that are necessary for the site to function (cart, language, currency, sign-in) and analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling necessary cookies may break checkout.
We keep order records for as long as needed for tax, accounting and legal purposes. Account information is kept until you ask us to delete it.
You may request access to, or correction of, your personal information at any time by emailing [email protected]. If you have a complaint about how we handle your information, contact us first; if you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).
Payments are processed by our payment provider over encrypted connections; our site is served exclusively over HTTPS. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The "last updated" date at the top shows the latest revision.
Questions about this policy? Contact us at [email protected] or +61 489 174 002.