Last updated: 25 August 2026
Orders are dispatched from our Melbourne warehouse within 2 business days (Monday–Friday, excluding Victorian public holidays). Trade orders may have different lead times, confirmed on your order.
We ship via Australia Post and courier partners. Rates are calculated at checkout in Australian dollars (AUD) based on weight and destination, and shown before you pay. Typical delivery is 2–5 business days in metropolitan areas and 4–8 business days in regional and remote areas. Estimates are not guarantees; carrier delays can occur.
We currently ship to addresses within Australia. For New Zealand and other APAC destinations, or for trade volumes, please contact us and we will arrange a quote.
Once your order is dispatched you will receive an email with a tracking number. You can also view order status at any time from your account page.
If your order arrives damaged or goes missing in transit, contact us within 7 days of the delivery (or expected delivery) date with your order number and, for damage, a photo. We will replace the affected items or refund you.
Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery; additional shipping charges may apply.
Questions about this policy? Contact us at [email protected] or +61 489 174 002.