Terms of Service

Last updated: 25 August 2026

Agreement to these terms

By visiting colombiancoffees.com.au or purchasing from Colombian Coffees PTY LTD (ABN [to be confirmed]), you agree to these Terms of Service and our Privacy, Shipping and Returns policies, which are incorporated by reference. If you do not agree, please do not use the site.

Eligibility

You must be at least 18 years old to place an order. By ordering, you confirm you meet this requirement.

Products, pricing and availability

All prices are in Australian dollars (AUD) and include GST where applicable. We take care to display products and prices accurately, but errors happen. We reserve the right to correct errors, update prices, and cancel orders arising from pricing or listing mistakes, with a full refund if you have been charged. Availability is not guaranteed until an order is dispatched.

Orders and payment

Your order is an offer to buy; it is accepted when we dispatch. We may refuse or cancel any order (for example, suspected fraud or stock errors) with a full refund of any amount charged. Payments are processed securely by our payment provider; we never store your full card details.

Trade and wholesale accounts

Trade pricing, credit terms and minimum order quantities are agreed in writing when a trade account is approved and prevail over the retail terms on this site to the extent of any inconsistency.

Consumer guarantees

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. See our Returns & Refunds Policy for how to make a claim.

Intellectual property

Content on this site, including the Colombian Coffees name and logo, photography and text, is owned by us or our licensors, and the brands we distribute remain the property of their respective owners. You may not reproduce or use it commercially without written permission.

Acceptable use

You agree not to misuse the site: no unlawful use, no attempts to breach security, scrape data, or interfere with the service, and no false or fraudulent orders.

Limitation of liability

To the maximum extent permitted by law, and subject to the consumer guarantees that cannot be excluded, our total liability for any claim arising out of your use of the site or products is limited to the amount you paid for the products giving rise to the claim. We are not liable for indirect or consequential loss.

Governing law and disputes

These terms are governed by the laws of Victoria, Australia. Any dispute will be resolved in the courts of Victoria, and you submit to their jurisdiction, except where applicable law provides otherwise.

Changes to these terms

We may update these terms from time to time; the version posted at the time of your order applies to that order. Continued use of the site after changes means you accept the updated terms.

Questions about this policy? Contact us at [email protected] or +61 489 174 002.