Last updated: 25 August 2026
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Coffee is a perishable food product. We accept change-of-mind returns only for unopened bags in their original sealed packaging, returned within 14 days of delivery. Opened bags cannot be returned unless faulty.
If anything arrives damaged, faulty, past its best-before date, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will make it right with a replacement or refund. There is no need to return the item unless we ask.
Email [email protected] with your order number and the items you would like to return. We will confirm eligibility and send the return address and instructions. Please do not send items back without contacting us first.
Once we receive and inspect your return we will email you, and if approved the refund is issued to your original payment method within 5–10 business days. For change-of-mind returns the original shipping charge is not refunded and return postage is your responsibility.
Questions about this policy? Contact us at [email protected] or +61 489 174 002.